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[toggles style=”default”][toggle color=”Default” title=”What is the minimum system requirements for Autocount Software installation?”]

OS: Windows XP SP3/ 7/ 8.X (Vista is not recommended)/ 10, all OS required minimum
service pack 2 and above
Windows server 2003/ 2003 R2/ 2008/ 2008 R2/ 2012/ 2012 R2
Please refer here for the full list of requirements

[/toggle][toggle color=”Default” title=”Why I can’t make AutoCount Accounting to use the Microsoft SQL Express I downloaded from Microsoft web site?”]

The best way to install Microsft SQL Express is to install from AutoCount CD. Kindly contact us for more details.

[/toggle][toggle color=”Default” title=”How much is the price for each modules & what’s included in the price?”]

As there are various modules available, please contact us to sort out which modules suit you the best & request a quote from us subsequently. The package price included software installation, on-site training & 1st year support plan.

[/toggle][toggle color=”Default” title=”I don’t need training & support, can you deduct the cost from the selling price?”]

Sorry, it is compulsory to include training for every modules sold as according to our company policy, hence we are unable to deduct it from the package price; however, 1 st year support plan can be deducted if you don’t need it. Any further support will be charged on per visit basis.

[/toggle][toggle color=”Default” title=”After receiving the quotation, I have decided to purchase from you, what is the order process?”]

Thank you for your interest to purchase from us, the order process is relatively easy, you may email, live chat, whatsapps, or phone call to confirm the order, and we will prepare invoice accordingly. Then our personnel will arrange installation date with you. Please prepare payment ready on installation date so that we can activate the software license for you. Please be note that license will not be activated until payment is received.

[/toggle][toggle color=”Default” title=”What would you do during software installation? What do I need to prepare?”]

Please get ready the related hardware (PC or laptop) as according to minimum system requirement list (refer to Q1). Our personnel will then begin the installation process and it shall be completed within 10 mins if there is no system error pop-up. License activation will be granted upon installation shall payment is ready. Otherwise, it will be activated only after payment received.

[/toggle][toggle color=”Default” title=”Can you do data migration for us upon installation? Is this included in the package price?”]

Yes, we do provide data migration service at a fees, its subject to the amount of data level of difficulties. Hence, please inform our personnel upon demo/ request a quote so that we can include the fees in the quotation. It’s not included in standard package price.

[/toggle][toggle color=”Default” title=”Can I migrate the data by myself? Can I transfer my master data such as customer, supplier, and item data from UBS to AutoCount Accounting?”]

Yes, you can do it in AutoCount Accounting Management Studio. To transfer data from UBS, you can go to Data Upgrade tab and select either UBS Accounting 9.1 or UBS Stock 9.1. To complete data transfer, you can click on Browse to specify your UBS data folder, select Import Option (Import Items, Import Debtors, Import Creditors or Import Past Year Price History Record) and click Import.

[/toggle][toggle color=”Default” title=”What’s included in the training? When & how do you organize it?”]

The training will be conducted base on the schedule that both parties agreed – during working hour from Monday – Friday, at the premises where installation done. The training content is subject to trainee’s level of understanding, case by case basis. Hence, please be rest assured that it’s hands on experience and you will have full understanding about using the software with your company data.

[/toggle][toggle color=”Default” title=”How to restore without backup after I had formatted my PC?”]

If you are our Annual Support Plan contract customer, please give us a call and we can handle it without any hassles.

If you are non-contract customer, you may also contact us and we will handle it at a fees (per-visit basis).

Otherwise, you may try to do-it- yourself with steps as below:
You can save AutoCount Accounting Data folder at drive C before format your PC. Once you had formatted your PC and reinstall Autocount Accounting, you can go to File, select Manage Account Book and click on Attach Database File. Click on Get Available Server to select your PC server which is in this format, your computer name/ A2006. Then, browse at Physical Data File column and select file from AutoCount Accounting folder. Click OK once you had selected the file.

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